How It Works
Here Are the Steps Involved In Our Process
Step 1 - Start Your Case
Complete the guided intake form and describe what happened in your own words.
Step 2 - Upload Available Records
Upload photographs, videos, invoices, estimates, contracts, correspondence, product information, prior reports, and other relevant records.
Step 3 - Initial AI-Assisted Review
The submission is organized into a preliminary case record containing the parties, dates, flooring information, reported conditions, costs, documents, and unresolved questions.
Step 4 - Follow-Up Questions
Floor Claim Assist prepares a personalized email identifying missing information, unclear statements, inconsistent dates or amounts, and additional documents that may be useful.
Step 5 - Confirm the Facts
The customer answers the questions and confirms the important names, dates, amounts, events, and requested outcome.
Step 6 - Select Your Report and Pay
Floor Claim Assist confirms the appropriate report package and sends a price quote or invoice.
Step 7 - Report Preparation
The confirmed case information is converted into the selected recipient-specific report and attachment index.
Step 8 - Quality Review and Delivery
A person reviews the draft for organization, attribution, unsupported language, consistency, and formatting before the final report is released.
Floor Claim Assist uses AI to assist with the extraction, organization, comparison, and drafting. A person reviews and approves all substantive customer communications and final reports.
